Refund Policy

At GardenBookStudio, we take pride in our commitment to customer satisfaction. Our Refund Policy reflects this dedication. If you find yourself dissatisfied with your order, we are here to help. Below, you'll find the details of our policy regarding refunds and returns.

Cancellation and Refunds

If you wish to cancel your order, please do so within 10 minutes of placing it. As we strive to provide quick service, we start preparing your food immediately, which means we only have a small window to accept cancellations. To cancel your order, please visit gardenbookstudio.sbs or call us at +44 20 7946 0958.

For orders that have not yet been dispatched for delivery, a full refund in the original form of payment will be issued. Please note, if the order is already on its way, we unfortunately cannot accept a cancellation. In rare cases where the product is significantly different from what was ordered or if it is not delivered within a reasonable time frame, we may offer a refund or a replacement meal.

Quality Concerns

If you receive a product that does not meet our quality standards, please contact us within 2 hours of the delivery with a detailed description of the issue, including pictures where applicable. We will assess the complaint, and if we find it to be justified, a refund of the purchase price in £, or a replacement will be arranged. We may require the return of the uneaten portion of the product to 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom, in order to process the refund.

Non-Refundable Items

Given the perishable nature of food, we cannot accept returns. However, in the case of missing items, please inform us within 2 hours of delivery and we will ensure the missing items are sent out promptly or a refund for those items is issued.

Gift vouchers are non-refundable and cannot be exchanged for cash. Please treat gift vouchers like cash as they cannot be replaced if lost or stolen.

Refunds Processing

Approved refunds will be processed to the original mode of payment within 5-10 business days. Depending on your financial institution, it may take additional days for the refund to reflect in your account.

Changes to this Policy

GardenBookStudio reserves the right to modify this Refund Policy at any time without prior notice. The policy was last updated on January 1, 2023. We encourage our customers to review the Refund Policy periodically for any changes.

Contact Us

If you have any questions regarding our Refund Policy or need assistance, please don't hesitate to reach out through our website at gardenbookstudio.sbs or call us at +44 20 7946 0958. Our customer service team is dedicated to ensuring your satisfaction and is always ready to help you with any concerns you might have.

Thank you for choosing GardenBookStudio. We appreciate your business and look forward to serving you delicious pizzas and more!